Remote Medical Customer Service Specialist

Job Summary

Providing exceptional customer support, the full-time Remote Medical Customer Service Specialist will address inquiries, resolve issues, and ensure a positive experience for patients through various communication channels.

Key responsibilities

• Responds to customer inquiries via phone, email, and chat, delivering accurate and timely information
• Clarifies and resolves customer issues by identifying needs and implementing effective solutions
• Documents all interactions in the CRM system, ensuring thorough records of inquiries and resolutions

Required qualifications

• H.S. Diploma or GED required; Associate Degree or some college coursework preferred
• 1-2 years of customer service experience required, preferably in a call center or help desk environment
• Familiarity with CRM software and customer service tools preferred