Remote Medical Customer Service Specialist

Job Summary

Serving as the initial point of contact for customers, the full-time Remote Medical Customer Service Specialist will address inquiries, resolve issues, and deliver high-quality service to ensure a positive customer experience in a fully remote setting.

Key responsibilities

• Responds to customer inquiries through various communication channels, providing accurate and timely information
• Clarifies and resolves customer issues by identifying needs and implementing effective solutions
• Documents all interactions in the CRM system, adhering to quality standards and key performance indicators

Required qualifications

• H.S. Diploma or GED required
• 1-2 years of customer service experience required, preferably in a call center or help desk environment
• Familiarity with CRM software and customer service tools preferred
• Associate Degree or some college coursework in a related field preferred