Remote Medical Customer Service Specialist
Job Summary
To support quality healthcare delivery, the full-time Remote Medical Customer Service Specialist will serve as the initial point of contact for customers, addressing inquiries and resolving issues through various communication channels while maintaining high service standards.
Key responsibilities
- Responds to customer inquiries via phone, email, and chat, providing accurate information and timely resolutions
- Clarifies and resolves customer issues by identifying needs and implementing effective solutions
- Documents all interactions in the CRM system, ensuring thorough records of inquiries and resolutions
Required qualifications
- H.S. Diploma or GED required
- 1-2 years of customer service experience required, preferably in a call center or help desk environment
- Familiarity with CRM software and customer service tools preferred
- Associate Degree or some college coursework in a related field preferred
Complete Job Description
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