Remote Member Services Specialist
Job Summary
To support a Fortune 500 pharmaceutical support team, the remote Member Services Specialist will provide outstanding service by responding to member inquiries, assisting with healthcare program questions, and accurately documenting interactions while working flexible hours in a fast-paced environment.
Key responsibilities:
- Respond to inbound and outbound member calls, ensuring a positive customer experience
- Assist members with questions related to healthcare programs and services, while documenting interactions accurately
- Process correspondence and complete data entry and administrative support functions in accordance with established guidelines
Required qualifications:
- At least 1 year of recent high-volume call center customer service experience
- Reliable high-speed internet with a wired connection and a dedicated, quiet workspace
- Ability to multitask across multiple systems and applications
- Basic troubleshooting skills for remote work technology
- Dependable attendance and commitment to scheduled shifts
Complete Job Description
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