Remote Member Support Specialist
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Job Summary
To support a dedicated team, the full-time Remote Member Support Specialist will assist members with product activations, troubleshooting, and billing inquiries while maintaining a positive and supportive environment.
Key responsibilities
- Answer incoming calls from members and caregivers, providing assistance with orders and account services
- Guide callers through troubleshooting and effectively using products or services while maintaining accurate member records
- De-escalate issues with dissatisfied members and promote additional products and services during calls
Required qualifications
- High school diploma required; associate or bachelor's degree preferred
- 2+ years of previous member service call center or member-facing experience
- Proficient in computer use with the ability to multi-task
- Professional and enthusiastic demeanor with a passion for serving others
- Strong organizational and time-management skills
Complete Job Description
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