Remote Operations Manager

Job Summary

Managing daily operations remotely, the full-time salaried Remote Operations Manager will oversee first-line supervisors, ensuring client and corporate service goals are met while providing leadership and development to the supervisory team.

Key responsibilities

• Lead teams to achieve financial and operational KPIs while ensuring high levels of client and employee satisfaction
• Directly manage recruitment, training, and development of supervisory staff, fostering talent retention
• Conduct performance reviews and manage client relationships, ensuring effective communication and resolution of escalations

Required qualifications

• Minimum of 2+ years of experience in a customer support environment, with at least 2 years in a supervisory role
• Stable background as a product specialist, technical support agent, or customer service advisor
• Bachelor's degree in business management/administration or equivalent experience
• Experience with performance metrics and financial reporting
• Ability to manage multiple teams and client relationships effectively