Remote Operations Manager
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Job Summary
Managing a team of supervisors, the full-time Remote Operations Manager will oversee daily contact center operations, ensuring quality and productivity while developing operational improvement plans in a remote environment.
Key responsibilities:
- Oversee daily operations across various communication channels, ensuring compliance with service standards
- Supervise and coach frontline supervisors, reinforcing accountability and performance expectations
- Analyze operational performance metrics and implement improvement plans to enhance service delivery
Required qualifications:
- Bachelor's degree, preferably in Business Management
- 3+ years of related experience in operations or customer service, including supervisory experience
- Experience in implementing call center services and managing startup operations
- Intermediate to advanced proficiency in MS Office 365 and SharePoint
- Strong leadership skills with a proven ability to develop and implement process improvements
Complete Job Description
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