Remote Overnight Monitoring Agent
Job Summary
Working remotely on a part-time basis, the Remote Overnight Monitoring Agent will monitor alarm activity, provide customer support, and dispatch emergency authorities as needed during overnight hours.
Key responsibilities
- Monitor and process residential and small business alarm signals while providing customer support for inquiries and troubleshooting
- Handle inbound and outbound calls related to alarm activity, billing, and general customer concerns, ensuring a positive customer experience
- Accurately document alarm activity and customer interactions in company systems, following departmental procedures
Required qualifications
- High school diploma or equivalent required
- Minimum of 1 year of call center experience required
- Minimum of 1 year of troubleshooting experience required
- Ability to multitask across multiple systems and applications in a fast-paced environment
- Ability to remain calm and focused during emergency situations
Complete Job Description
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