Remote Partner Support Specialist
Job Summary
Resolving escalated partner issues in a dynamic environment, the part-time Remote Partner Support Specialist will manage partner support operations, improve self-service capabilities, and maintain a knowledge base while working on a 6-month contract basis.
Key responsibilities
- Resolve partner issues related to onboarding, portal access, and program mechanics while maintaining service quality
- Own the partner support queue, triaging and routing inquiries to appropriate teams as needed
- Identify recurring issues and contribute to the improvement of automation and self-service processes
Required qualifications
- 2-4 years of experience in B2B support, partner operations, or program operations
- Strong written communication skills for effective partner interaction
- Ability to recognize patterns in support tickets and address root causes
- Experience with Salesforce Service Cloud, Zendesk, or similar platforms is a plus
- Familiarity with partner or channel programs such as resellers or SIs is advantageous
Complete Job Description
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