Remote Patient Financial Representative

Job Summary

Providing exceptional customer service, the full-time Remote Patient Financial Clearance Customer Service Representative will handle inbound and outbound calls, process patient data, and assist with account resolutions while ensuring compliance with confidentiality standards.

Key responsibilities

• Takes inbound and makes outbound calls to assist patients, attorneys, and insurance companies with inquiries and account resolutions
• Processes and inputs patient data while fulfilling document requests and maintaining performance standards
• De-escalates patient complaints and ensures compliance with HIPAA and other confidentiality regulations

Required qualifications

• High School Diploma required; Associate's Degree preferred
• At least 1 year of customer service experience required
• 1 year of experience in a healthcare office preferred
• Ability to work remotely from designated states
• Compliance with confidentiality and data protection standards