Remote Patient Service Representative

Job Summary

To support multiple ambulatory practices, the full-time Remote Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and ensure accurate documentation while working from a secure home environment.

Key responsibilities

• Communicate with patients and staff using various advanced communication tools to resolve inquiries professionally and empathetically
• Utilize a computerized scheduling system to manage patient appointments and provide detailed confirmations and instructions
• Document patient information accurately and assist in training new personnel under the direction of management

Required qualifications

• High School diploma or GED is required
• Strong computer skills and knowledge of Microsoft Office applications
• Ability to explain complex healthcare issues with empathy
• Effective interpersonal skills to interact with diverse professionals in a team environment
• Experience using multiple communication tools, including phone, email, and online chats