Remote Patient Service Representative

Job Summary

Working remotely in a full-time capacity, the Patient Service Representative will manage inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries, scheduling appointments, and handling medication reconciliation and insurance verification.

Key responsibilities:

• Communicate with patients and staff using various advanced communication tools to resolve inquiries professionally and empathetically
• Utilize a computerized scheduling system to manage patient appointments and ensure accurate documentation of patient records
• Identify opportunities for process improvements and assist in training new personnel under the direction of management

Required qualifications:

• High School diploma or GED is required
• Strong computer skills and proficiency in Microsoft Office applications
• Ability to explain complex healthcare issues with empathy and clarity
• Effective interpersonal skills for working in a diverse team environment
• Experience using multiple communication tools, including phone calls, online chats, and emails