Remote Pharmacy Technician

Job Summary

Providing professional telephone assistance, the full-time Remote Pharmacy Technician in the Prior Authorization Call Center will manage incoming calls, document required information, and process Prior Authorization requests while working remotely.

Key responsibilities

• Handle incoming calls from members and providers, guiding them through the Prior Authorization process
• Maintain accurate documentation of Prior Authorization approvals and denials according to established procedures
• Utilize multiple computer systems to manage calls and documentation while ensuring compliance with confidentiality standards

Required qualifications

• High School Diploma or equivalent
• Minimum of 1 year of experience in a high-volume customer service or inbound call center environment
• Experience in pharmacy, healthcare, insurance, or related fields
• Proficiency in Microsoft Teams and Outlook
• Ability to work in a HIPAA-compliant workspace and meet mandatory overtime requirements