Remote Pharmacy Technician

Job Summary

Serving as the primary point of contact for members, providers, and pharmacies, the full-time Remote Pharmacy Technician will deliver timely support across phone, chat, and email while resolving inquiries related to benefits, prior authorizations, and claims.

Key responsibilities

• Field and resolve inquiries regarding mail order, benefit design, formulary coverage, and claims adjudication
• Assist network pharmacies in processing prescription claims and support clinical pharmacists with patient outreach and program enrollment
• Document interactions and resolutions within internal systems to ensure continuity of care and compliance

Required qualifications

• Active/Current National Pharmacy Technician Certification (PTCB, NHA)
• 1 to 3 years of experience as a pharmacy technician in a health plan, retail pharmacy, or PBM contact center
• Working knowledge of pharmacy claims adjudication and benefit design
• Associate's or bachelor's degree preferred, or equivalent relevant work experience
• Ability to multitask and prioritize across phone, chat, and email queues