Remote Portal Services Representative

Job Summary

Providing remote support during first shift hours, the full-time Portal Services Representative will educate members and providers on web-based solutions for claims submission, payments, and authorizations while ensuring adherence to company guidelines.

Key responsibilities

• Educate callers on the benefits of utilizing member and provider insurance portals
• Document call information and resolutions accurately in internal systems
• Identify and escalate unresolved issues to management as necessary

Required qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service experience, preferably in a call center or provider relations
• Intermediate knowledge of Microsoft programs (Word, Excel, and email)
• Strong navigation skills with the ability to multi-task
• Excellent oral and written communication skills