Remote Problem Records Analyst
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Job Summary
Working remotely within the United States, the full-time Remote Problem Records Analyst will support VA ESOM contract activities by developing, maintaining, and refining documentation for Problem Management and Root Cause Analysis (RCA) while collaborating with technical and business stakeholders.
Key responsibilities
- Participate in Problem and RCA investigations to capture relevant technical and operational information
- Draft and refine problem statements, root cause narratives, and other components of formal RCA documentation
- Translate complex technical findings into clear, concise written content for various audiences
Required qualifications
- 4 years of relevant experience
- Strong technical writing and editing skills for audience-appropriate documentation
- Demonstrated ability to synthesize information from multiple sources into coherent written products
- Experience with technical documentation, RCAs, or similar work is beneficial
- Familiarity with ITSM platforms such as ServiceNow is beneficial
Complete Job Description
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