Remote Production Support Analyst
Job Summary
Working remotely during the hours of 8am-5pm PST, the full-time Associate Production Support Analyst will provide exceptional customer and software support for escrow-related transactions, managing communications via email and online chat, and ensuring customer productivity through effective issue resolution.
Key responsibilities
- Ensures exceptional customer service and support for internal and external clients
- Maintains email inbox and online chat support, documenting information and resolving or escalating issues as necessary
- Provides first-level solutions to customer inquiries, maintaining knowledge of relevant products and support policies
Required qualifications
- Comprehensive knowledge of escrow transactions and client operating systems
- High School diploma or equivalent; AA/AS degree preferred
- 2+ years of escrow-related work experience
- 2+ years of customer service-related work experience
- Familiarity with Zendesk and MS Office products (Word, Excel, Outlook, Visio, Teams)
Complete Job Description
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