Remote Quality Management Coordinator

Job Summary

Motivated and self-directed individuals will find a part-time remote opportunity as a Quality Management Coordinator, responsible for scheduling insurance appraisal appointments, providing concierge service for homeowners using the ASSIST self-survey product, and maintaining work order statuses.

Key responsibilities

• Contact policyholders via phone, SMS, and email to explain insurance appraisal requirements and build trust
• Provide concierge service to homeowners using the ASSIST app, assisting with installation and technical queries
• Keep work order statuses updated and communicate unusual situations to management

Required qualifications

• Excellent communication and customer service skills
• Demonstrated emotional intelligence with strong listening and problem-solving abilities
• Ability to organize, prioritize work, and meet deadlines while managing multiple assignments
• Proficient in solving technical difficulties with various variables
• Strong analytical skills and resourcefulness