Remote RN Healthcare Customer Service
Job Summary
Connecting with clients remotely, the full-time Healthcare Customer Service Representative (RN) will manage inbound and outbound communications, resolving inquiries and ensuring a positive customer experience using web-based tools.
Key responsibilities
- Field customer inquiries through various channels, including phone, email, and chat
- Calmly de-escalate issues and escalate interactions when necessary
- Track call-related information for auditing and reporting purposes
Required qualifications
- Active RN license and a college degree
- Minimum of 6 months of healthcare or customer service experience
- Ability to type at least 25 words per minute
- Proficient with desktop computer systems and general knowledge of Windows-based systems
- Comfortable working in a call center environment
Complete Job Description
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