Remote Scheduling Specialist
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Job Summary
Providing essential outreach and support, the full-time Remote Scheduling Specialist will assist eligible members in accessing clinical programs and navigate their healthcare journey while working remotely.
Key responsibilities:
- Serve as a subject matter expert on clinical programs, scheduling Health Assessments, and resolving member inquiries
- Conduct member outreach and manage inbound calls, accommodating communication preferences and utilizing interpreter services as needed
- Collaborate with various departments to enhance the member experience and connect members to appropriate programs or services
Required qualifications:
- Minimum 1 year of call center experience in navigating access to care through Medicare Advantage or HMO
- High School Diploma or GED required; college courses preferred
- Ability to communicate effectively and maintain constructive relationships with diverse members and teams
- Strong computer skills with a typing speed of 40+ words per minute
- Must be available to work full-time, including overtime during the Annual Enrollment Period and Open Enrollment Period
Complete Job Description
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