Remote Senior Outreach Advocate

Job Summary

To support a vital mission in healthcare advocacy, the full-time Remote Senior Outreach Advocate will serve as a dedicated member champion, managing communications, relationships with agencies, and the application process for disability benefits while working remotely.

Key responsibilities

• Serve as the main point of contact for health plan members, providing support and clarifying complex information
• Maintain professional relationships with medical providers and government agencies to ensure timely application processing
• Gather and submit necessary documentation for disability applications, managing cases proactively until benefits are secured

Required qualifications

• Minimum of 2 years of experience in customer service, with a preference for backgrounds in social services or case management
• Fluency in both English and Spanish, with strong communication skills
• Detail-oriented with a goal-driven mindset, capable of managing complex cases
• Proficiency in Microsoft Suite and ability to navigate multiple software systems
• Ability to thrive in a high-volume, performance-driven environment