Remote Service Technician
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Job Summary
Working remotely on a full-time basis, the Remote Service Technician will test, diagnose, and service client-owned, rental, and loaner equipment through telematic platforms while maintaining customer satisfaction and ensuring proper documentation.
Key responsibilities
- Test, diagnose, and service equipment using remote telematic platforms
- Schedule field support technicians for on-site evaluations when necessary
- Educate customers and caregivers on the proper use and care of NSM equipment
Required qualifications
- Proficient in Microsoft 360, Microsoft Teams, and enterprise software
- Experience with data entry and documentation management
- Ability to work in a fast-paced environment and manage multiple priorities
- Strong understanding of diagnostic and troubleshooting protocols for NSM equipment
- Familiarity with telematic platforms for remote service delivery
Complete Job Description
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