Remote Spanish Care Coordinator

Job Summary

To support patient access to specialty therapies and healthcare services, the Remote Spanish Care Coordinator will manage inbound and outbound calls, ensuring first-call resolution while providing exceptional customer service in a full-time, temporary-to-permanent position.

Key Responsibilities

• Handle inbound and outbound calls, identifying customer needs and providing first-call resolution
• Create, process, and maintain accurate referrals and applications while managing patient accounts
• Deliver empathetic support and education to patients, guiding conversations and explaining available resources

Required Qualifications

• High School Diploma, GED, or equivalent work experience
• Fluency in both Spanish and English
• 1-3 years of related experience preferred, particularly in customer service or call center environments
• Knowledge of Medicare, Medicaid, and Commercial payer policies preferred
• Familiarity with medical, supplemental, and pharmacy insurance benefit practices preferred