Remote Support Agent
Job Summary
Detail-oriented and customer-focused, the part-time Remote Support Agent will provide professional assistance to patients, clients, and pharmacy partners by managing incoming requests, resolving issues, and ensuring smooth order processing.
Key responsibilities
- Respond promptly to patient and client voicemails, emails, and support requests
- Create replacement orders and monitor client and pharmacy tickets through the RXRoute portal
- Proactively communicate with patients regarding product delays or availability issues
Required qualifications
- Previous experience in customer support, healthcare, pharmacy, or a similar service-focused environment
- Strong organizational skills with the ability to manage multiple tickets and priorities simultaneously
- Comfort working with online portals and ticketing systems
- Reliable personal laptop or desktop computer (Chromebooks not accepted)
- High-speed internet connection and a quiet workspace suitable for customer conversations
Complete Job Description
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