Remote Support Engineer
Job Summary
Providing advanced technical support in a remote capacity, the full-time Remote Support Engineer II will troubleshoot and resolve escalated technical issues across various client environments while ensuring exceptional client experiences.
Key responsibilities
- Serve as an escalation point for Remote Support Engineers, providing advanced troubleshooting across client environments
- Respond to client incidents and service requests via phone, ticketing systems, and other support channels
- Coordinate vendor escalations and maintain accurate ticket documentation throughout the incident lifecycle
Required qualifications
- 3+ years of experience in IT support, service desk, or MSP environments
- Strong troubleshooting skills across Microsoft technologies, networking, and enterprise applications
- Experience supporting Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID
- Familiarity with networking concepts including firewalls, VPNs, DNS, and DHCP
- Demonstrated ownership and accountability throughout the support process
Complete Job Description
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