Remote Support Representative
Job Summary
To support prospective patients in need of assistance, the full-time Remote Support Representative will serve as the first point of contact, handling inbound and outbound calls, scheduling consultations, and providing empathetic guidance in a remote setting.
Key responsibilities
- Serve as the primary contact for prospective patients, addressing inquiries and assisting with appointment scheduling
- Manage inbound calls and make outbound calls to leads who have shown interest in services
- Guide patients through online processes and provide accurate information regarding services and directions
Required qualifications
- 2+ years of customer service experience
- 1+ year of consultative sales experience
- Experience in dental or healthcare fields is a plus
- Bilingual in Spanish and English is strongly preferred
- Proficient in basic computer and tech problem-solving skills
Complete Job Description
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