Remote Systems Engineer
Job Summary
Providing first-contact remote technical support, the full-time Systems Engineer will manage support tickets, troubleshoot client issues, and communicate effectively with both technical and non-technical users.
Key responsibilities
- Perform initial triage and troubleshooting of customer issues, documenting all actions in the support system
- Manage daily prioritization and routing of service incidents while maintaining client expectations for timely resolution
- Develop a strong understanding of company products and client environments to ensure effective issue resolution
Required qualifications
- 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred
- Experience with ticketing systems and remote support tools
- Proficiency in supporting Windows 10/11, macOS, and Microsoft 365 applications
- Basic networking knowledge, including TCP/IP, DNS, and DHCP
- Strong customer service focus with the ability to communicate technical concepts clearly
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,033 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
