Remote Systems Engineer
Job Summary
Providing first-contact remote technical support, the full-time Remote Systems Engineer will manage support tickets, troubleshoot network and server issues, and ensure effective communication with clients while delivering world-class service.
Key responsibilities
- Perform initial triage and troubleshooting of customer issues, documenting all actions accurately
- Manage the prioritization, coding, and routing of service incidents and requests
- Communicate effectively with customers to set expectations and provide updates throughout the resolution process
Required qualifications
- 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred
- Experience with ticketing systems and remote support tools
- Proficiency in supporting Windows 10/11, macOS, and Microsoft 365 applications
- Basic networking knowledge, including TCP/IP, DNS, and DHCP
- Strong customer service focus with the ability to communicate technical concepts to non-technical users
Complete Job Description
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