Remote Tech Support Agent
Job Summary
To support a growing customer service team, the full-time Remote Tech Support Agent will guide customers through product-related questions and challenges while maintaining accurate records and identifying opportunities for enhanced services.
Key responsibilities
- Guide customers through questions, concerns, or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear, effective solutions
- Record detailed call information for auditing, reporting, and follow-up purposes
Required qualifications
- High school diploma or GED
- 3+ years of customer service and tech support experience
- Ability to work in a private residence that matches the address on file
- Comfortable working with company-issued equipment, such as a webcam if applicable
- Stable Internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps
Complete Job Description
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