Remote Techline Support Specialist
Job Summary
Providing real-time technical guidance, the full-time Remote Techline Support Specialist will deliver chat-based troubleshooting support, audit work orders for accuracy, and conduct investigative research into technical issues to assist field technicians and contractors.
Key responsibilities
- Deliver real-time, chat-based technical troubleshooting support for hardware, camera, network, and application issues
- Audit and review newly generated work orders for accuracy and adherence to operational standards
- Conduct research into complex technical issues to identify root causes and guide field teams toward resolution
Required qualifications
- Strong computer literacy and technical troubleshooting experience in a remote support environment
- Ability to multitask across support cases, work order queues, and documentation systems
- Clear written communication skills for articulating technical guidance and documenting case details
- Proficiency in navigating web applications, software workflow tools, and Salesforce
- Familiarity with cameras, network connectivity, or product hardware is a plus
Complete Job Description
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