Remote Technical Support Agent
Job Summary
Working remotely on a contract basis, the part-time Technical Helpdesk & Network Remote Support Agent II will resolve escalated technical issues, perform account management, and provide guidance to Help Desk Technicians during 3rd shift hours from Friday to Monday.
Key responsibilities
- Resolve escalated technical issues involving hardware, software, networking, and Windows OS
- Perform account and access management, including onboarding and permissions changes
- Document incidents and recommend process improvements while maintaining a professional client experience
Required qualifications
- 2-5 years of experience in service desk, technical help desk, or network support
- Strong knowledge of Windows, Microsoft 365, and networking
- Experience with account and access management processes
- High school diploma or equivalent; technical training or certifications preferred
- CompTIA Network+ or Microsoft 365 Certified: Endpoint Administrator certification is a plus
Complete Job Description
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