Remote Technical Support Agent
Job Summary
Working remotely on a contract basis, the hourly Technical Helpdesk & Network Remote Support Agent II will resolve escalated technical issues, manage account access, and provide guidance to technicians during 2nd or 3rd shift hours.
Key responsibilities
- Resolve escalated technical issues involving hardware, software, Windows OS, Microsoft 365, remote access, and network connectivity
- Perform account and access management tasks, including onboarding and offboarding support
- Serve as an escalation point for technicians, offering guidance on complex technical issues
Required qualifications
- 2-5 years of experience in service desk, helpdesk, technical support, or network support roles
- Experience with account/access management and Microsoft 365 environments preferred
- High school diploma or equivalent required; technical certifications or IT-related education preferred
- Proficiency in troubleshooting Windows OS, Microsoft 365, and network connectivity issues
- Active pursuit of additional technical certifications or cross-training is a plus
Complete Job Description
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