Remote Technical Support Specialist
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Job Summary
To support a dynamic customer service environment, the full-time Remote Technical Support Specialist will assist customers with alarm system inquiries, troubleshoot technical issues, and provide education on home automation solutions while working independently in a fast-paced setting.
Key responsibilities:
- Receive and manage inbound customer calls regarding alarm systems and home automation issues
- Utilize guided workflows to troubleshoot technical issues and resolve customer inquiries during calls
- Promote Virtual Service Call options and assist customers in scheduling onsite technician visits when necessary
Required qualifications:
- High school diploma or equivalent
- Minimum of one year of customer service experience
- Ability to multitask and prioritize effectively in a technical environment
- Strong organizational skills and reliability
- Demonstrated problem-solving and customer de-escalation skills
Complete Job Description
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