Remote Technical Support Technician

Job Summary

Supporting customer requests for technical assistance, the part-time Audio Video Remote Technical Support Technician will troubleshoot hardware and software issues, collaborate with internal teams, and create knowledge base articles while working remotely on a flexible schedule.

Key responsibilities

• Provide responsive technical support through calls, portal requests, and emails, ensuring first-time resolutions
• Troubleshoot and resolve a range of hardware and software technical issues using a logical approach
• Collaborate with team members to escalate product issues and maintain accurate documentation in Salesforce

Required qualifications

• Associate degree in information systems, engineering technology, computer programming, or a related field, or equivalent experience
• Fluency in English, both written and verbal
• Must be 18 years of age or older
• Ability to quickly learn and convey technical concepts to customers
• Experience in customer service or call center environments is preferred