Remote Telehealth Coordinator

Job Summary

Supporting patient access to care, the full-time Remote Telehealth Coordinator will manage inbound calls, gather patient information, and coordinate virtual appointments in a fully remote environment.

Key responsibilities

• Answer inbound calls and gather patient symptoms and concerns to facilitate appropriate scheduling and routing
• Recognize and escalate patient information requiring additional clinical review to the appropriate healthcare team members
• Schedule telephonic and virtual appointments while assisting patients in navigating the telehealth platform

Required qualifications

• 1-2 years of experience in a primary care or medical office setting with phone and appointment scheduling
• High school diploma or general education degree (GED) is required
• Experience providing high-quality customer service and technical assistance
• Ability to work Saturdays
• Strong skills in gathering patient symptoms and medical information over the phone