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Remote Tier I Cisco Unified Contact Center Enterprise Network Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Mar 22, 2023
Job Category: Information Technology
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A management and process consulting firm is filling a position for a Remote Tier I Cisco Unified Contact Center Enterprise Network Engineer.

Core Responsibilities Include:

  • Troubleshooting UCCE / PCCE system issues
  • Developing and writing necessary code to integrate Cisco UCCE/PCCE with other API's, CTI screen pop
  • Designing, implementing, managing, and troubleshooting Cisco Unified Communications Systems

Applicants must meet the following qualifications:

  • Experience with custom reporting on Cisco CUIC platforms
  • Strong familiarity with CVP VXML applications development and deployment
  • A bachelor's degree in Computer Science or a related subject is required
  • At least 5 years of current active hands-on experience in engineering, deploying, and supporting UCCE/PCCE version 11.x or above
  • Experience administering, engineering, deploying, troubleshooting, and supporting all components of the CISCO UCCE/PCCE suite
  • Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required

COMPLETE JOB DESCRIPTION

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