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Remote Web Hosting Customer Support Supervisor
Job Summary
An information technology company has a current position open for a Remote Web Hosting Customer Support Supervisor.
Individual must be able to fulfill the following responsibilities:
- Managing and coaching a team of remote Level 1 and Level 2 Support Specialists
- Building scalable processes, guidelines, frameworks, and tools
- Providing one-on-one coaching and mentorship to the Support Team
Qualifications Include:
- 2+ years in a management role with a customer-facing team
- 2+ years of SaaS and/or Customer-Focused experience
- Ability to manage and thrive in a virtual, global, and fast-paced environment
- Excellent communication skills (English)
- Great leadership and coaching skills
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COMPLETE JOB DESCRIPTION
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