Renewal Management Specialist

Job Summary

Working remotely in a full-time capacity, the Renewal Representative will manage the end-to-end renewal processes for Parallels Desktop customers, ensuring timely contract renewals and maximizing revenue opportunities while maintaining accurate records in Salesforce.

Key responsibilities

• Execute end-to-end renewal processes for a portfolio of customers and develop a deep understanding of their needs and contract terms
• Proactively engage with customers and partners to secure renewals and address inquiries while negotiating terms
• Continuously evaluate and improve the renewal process for efficiency, tracking key performance indicators related to renewal rates

Required qualifications

• Proven experience in a renewals management role, preferably in a highly transactional environment
• Strong understanding of contract terms, negotiation skills, and customer relationship management
• Proficiency in using CRM tools and Microsoft Office Suite
• Ability to manage a high volume of renewals concurrently with strong organizational skills
• Detail-oriented with effective problem-solving abilities