Renewal Manager
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Job Summary
Owning the renewal process for a defined portfolio of commercial customers, the full-time remote Renewal Manager will manage contract renewals from initial outreach through close while ensuring a value-driven customer experience.
Key responsibilities
- Manage end-to-end renewal processes, driving on-time renewals through proactive planning and customer engagement
- Generate renewal quotes, lead pricing and contract negotiations, and coordinate with Finance, Legal, and Deal Desk for contract execution
- Maintain accurate renewal data in CRM, including forecasts and renewal status, to ensure visibility and predictable outcomes
Required qualifications
- 2+ years of experience in B2B SaaS in renewals, customer success, account management, or sales
- Proven ability to drive renewals predictably and meet gross retention targets
- Experience negotiating pricing and contract terms while maintaining customer relationships
- Strong project management and organizational skills to manage multiple renewal cycles
- Comfort with generating quotes and maintaining CRM hygiene, ideally in Salesforce
Complete Job Description
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