Renewal Specialist

Job Summary

Owning the end-to-end renewal process, the full-time remote Renewal Specialist will manage an assigned book of accounts for preK-12 schools and districts, focusing on securing multi-year commitments and ensuring timely purchase order receipt.

Key responsibilities

• Manage the full renewal cycle for assigned accounts, ensuring timely and accurate processing of renewals
• Build and maintain trusted relationships with customers to facilitate multi-year commitments and identify upsell opportunities
• Utilize Salesforce CRM to track the renewal pipeline, update forecasts, and collaborate with cross-functional teams to enhance renewal processes

Required qualifications

• 1-3 years of experience in sales, sales support, renewals, or a quota-carrying role
• Proven ability to negotiate renewals and manage a sales process effectively
• Experience using Salesforce CRM and proficiency with Microsoft Office or Google Suite
• Self-motivated and adaptable, with exceptional organizational and time-management skills
• Passion for education and commitment to improving literacy outcomes