Renewal Specialist

Job Summary

Accountable for proactively managing software subscription renewals, the full-time Renewal Specialist will engage with customers to ensure timely renewals and expansions while collaborating with Sales, Customer Success, and Accounting in a remote setting.

Key responsibilities

• Work closely with cross-functional teams to efficiently close renewals and related expansions
• Review customer renewal information and subscription history to determine appropriate renewal options
• Proactively identify and connect with customers regarding upcoming renewals to ensure on-time execution

Required qualifications

• Experience in a high-volume activity environment managing multiple priorities
• Ability to discuss contract compliance, expansions, and product pricing with customers
• Extreme attention to detail for accurate and timely contract execution
• Experience with Salesforce.com or other CRM systems
• Strong preference for candidates located in EST or CST time zones