Renewal Specialist, Australia

Job Summary

Managing a global portfolio of customer accounts, the full-time Renewal Specialist, Australia will oversee the services renewal lifecycle, ensuring successful execution of recurring revenue through strategic engagement and negotiation in a remote-first environment.

Key responsibilities

• Own and manage a defined renewal book of business, serving as the primary contact for renewal activities
• Conduct pre-renewal usage and health reviews to reinforce service value and outcomes during renewal conversations
• Collaborate with cross-functional teams to ensure timely contract execution and monitor churn trends for mitigation strategies

Required qualifications

• 1-2+ years of experience in renewals, customer success, account management, or services sales
• Demonstrated success managing renewals in a SaaS or fintech environment
• Strong commercial acumen with experience in managing churn risk and executing win-back strategies
• Familiarity with recurring revenue metrics and reporting frameworks
• Bachelor's degree or equivalent experience preferred