Renewals Associate
Job Summary
Managing a portfolio of client renewals, the full-time Renewals Associate will identify and mitigate roadblocks to ensure successful, on-time contract execution while working remotely.
Key responsibilities
- Oversee the end-to-end management of client renewals, ensuring timely follow-ups and facilitating client meetings as needed
- Trigger introductory communications and send agreements through Docusign at least 60 days prior to renewal dates
- Record all client interactions in Salesforce and escalate issues with non-responsive clients promptly
Required qualifications
- 2+ years of related experience in renewals or account management
- Intermediate Excel skills and experience leveraging AI tools such as Claude or ChatGPT
- Strong written and verbal communication abilities
- Proactive attitude with solid critical thinking skills
- Ability to manage multiple priorities simultaneously
Complete Job Description
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