Renewals & Growth Representative

Job Summary

To support the growth of CeriFi's Accounting & Legal customer base, the full-time Renewals & Growth Representative will manage a portfolio of customer renewals and restarts, proactively engage clients to understand their education needs, and identify upsell opportunities while working remotely.

Key responsibilities

• Manage subscription renewals and re-engage customers for non-subscription products across CeriFi's Accounting & Legal solutions
• Build relationships with customers to identify upsell opportunities and connect them with appropriate sales support when needed
• Maintain accurate customer activity and pipeline information in Salesforce while ensuring timely responses to inbound inquiries

Required qualifications

• 1+ years of experience in sales, renewals, account management, or customer retention
• Bachelor's degree preferred or equivalent combination of education and experience
• Experience with Salesforce or another CRM is a plus
• Goal-oriented mindset with a focus on achieving measurable results
• Strong relationship-building skills and confidence in engaging customers through various communication channels