Renewals Manager

Job Summary

To support the growth of renewal operations, the full-time remote Renewals Manager will design and scale end-to-end renewal processes, focusing on predictive retention forecasting and operational efficiency across customer segments.

Key Responsibilities

• Build and manage renewal forecasting models to deliver accurate retention projections to leadership
• Standardize the renewal operating model across various customer segments and define lifecycle stages and engagement rules
• Optimize Salesforce renewal pipelines and implement AI-driven insights for efficient digital renewals

Required Qualifications

• 2-3 years of experience in Renewals, Account Management, or Revenue Operations within a B2B SaaS environment
• Proven expertise in renewal pipeline forecasting and SaaS metrics such as GRR and NRR
• Strong proficiency in Salesforce management and opportunity workflow design
• Experience with automation tools and AI platforms to enhance operational efficiency
• Ability to engage directly with customers for renewal discussions and negotiations