Renewals Manager
Job Summary
Owning customer retention and expansion for a designated book of accounts, the full-time remote Renewals Manager will engage customers proactively to build value-driven conversations, analyze customer health, and collaborate with cross-functional teams to ensure smooth renewal processes.
Key responsibilities
- Manage gross revenue and logo retention for assigned accounts
- Engage customers 120-150 days before renewal to discuss product usage and success plans
- Analyze customer health scores to mitigate churn risk and identify growth opportunities
Required qualifications
- 3+ years in renewals, customer success, or account management at a B2B technology company
- Experience managing customer renewals in a sales-adjacent role
- Proficiency with CRM and customer success platforms, such as Salesforce
- Technical fluency in programming and AI use cases
- Daily use of AI tools for automating reports and generating insights
Complete Job Description
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