Renewals Manager

Job Summary

Leading a high-performing team, the full-time remote Renewals Manager will oversee the commercial renewal process, manage client relationships, and ensure the execution of renewals while collaborating with various departments to enhance customer value and retention.

Key responsibilities

• Lead and develop a team of Renewal Managers, providing coaching and guidance to achieve strong customer and business outcomes
• Own renewal performance metrics, including Gross Revenue Retention and renewal rates, ensuring timely execution of renewals
• Establish and maintain accurate renewal forecasts, providing visibility into renewal timing, risks, and expected outcomes

Required qualifications

• 7+ years of experience in SaaS, Customer Success, or a similar commercial customer-facing environment
• 3+ years of people leadership experience with a proven track record of developing high-performing teams
• Strong understanding of SaaS business metrics, including churn, renewal rates, and Gross Revenue Retention
• Experience managing a recurring revenue portfolio and delivering on retention or renewal targets
• Demonstrated ability to navigate complex negotiations and commercial challenges effectively