Renewals Manager

Job Summary

To drive customer retention, the full-time remote Renewals Manager will manage the renewal process for clients, engaging with school district leaders and key stakeholders to ensure timely and accurate renewals while collaborating with Customer Success Managers and Sales.

Key responsibilities

• Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals that align with retention goals
• Proactively engage with customers ahead of renewal dates to discuss contract terms and confirm continued commitment
• Collaborate closely with Sales and Customer Success to ensure accuracy in renewal terms and address any risks impacting renewal

Required qualifications

• 3+ years of experience in renewals, account management, or a similar customer-facing role, ideally within EdTech or SaaS
• Proven track record of meeting or exceeding renewal and retention targets in a fast-paced environment
• Strong negotiation and relationship management skills with a customer-focused approach
• Proficiency with CRM and renewal management tools (e.g., Salesforce) and comfort using data to track and forecast renewals
• Excellent organizational and time management skills, capable of managing multiple renewal processes simultaneously