Renewals Manager

Job Summary

Driving customer retention, the full-time Renewals Manager will manage the renewal process for clients, engaging with school district leaders and stakeholders to ensure timely renewals while collaborating with Sales and Customer Success teams, all in a remote capacity.

Key responsibilities

• Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals that align with retention goals
• Proactively engage with customers ahead of renewal dates to discuss contract terms and confirm continued commitment
• Negotiate renewal terms and pricing, applying relevant discounting and pricing policies to maximize retention and revenue

Required qualifications

• 3+ years of experience in renewals, account management, or a similar customer-facing role, ideally within EdTech or SaaS
• Proven track record of meeting or exceeding renewal and retention targets in a fast-paced environment
• Strong negotiation and relationship management skills, with a customer-focused approach
• Proficiency with CRM and renewal management tools (e.g., Salesforce) and comfort using data to track and forecast renewals
• Excellent organizational and time management skills, with the ability to manage multiple renewal processes simultaneously