Renewals Manager - Bilingual

Job Summary

Managing a portfolio of customer accounts, the full-time Renewals Manager - Bilingual will oversee the contract renewal process, maintain accurate forecasts, and collaborate with internal teams remotely to ensure timely renewals and identify upsell opportunities.

Key responsibilities

• Take ownership of the full contract renewal process, including managing the pipeline and preparing quotes
• Maintain a 120-day rolling forecast and ensure Salesforce records are accurate and up to date
• Communicate directly with partners and customers to resolve issues and guide them through the renewal process

Required qualifications

• At least 1 year of experience in renewals, customer support, inside sales, or a similar role within a tech or SaaS company
• Familiarity with B2B sales and renewals, along with a basic understanding of sales operations
• Fluency in Spanish and English (written and verbal); Portuguese is a bonus
• Experience using CRM or quoting tools is a significant plus
• Proactive problem-solving skills and strong organizational abilities